Legal
Privacy Policy
Effective Date: June 4, 2026
RR Motor Services LLC ("RR Motor," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you contact us, request service, or use our website at rrmotorservices.com.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information: name, phone number, email address.
- Vehicle information: year, make, model, VIN, and a description of the issue or service requested.
- Service location: the address where you want mobile service performed.
- Communications: messages, requests, and notes you send us by phone, text, email, or web form.
We may also automatically collect basic website usage data (such as pages visited) through standard analytics tools.
2. How We Use Your Information
- Respond to your inquiries and provide quotes.
- Schedule, confirm, and perform mobile mechanic services.
- Send appointment reminders, service updates, and invoices.
- Request feedback or reviews after a completed job.
- Maintain our business records and comply with legal obligations.
3. SMS / Text Messaging
By providing your phone number and opting in, you consent to receive text (SMS) messages from RR Motor Services LLC related to your service request, including appointment scheduling and confirmations, service and status updates, quotes and invoices, and review requests.
- Message frequency varies based on your activity with us.
- Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or contact us at 239-235-8686.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
The phone numbers and opt-in consent data we collect for SMS will not be sold, rented, or shared with any third parties or affiliates for their marketing purposes. We may share this information only with subcontractors or service providers (such as our messaging platform) strictly to operate, support, and deliver our own SMS program, and only under confidentiality obligations.
All text-messaging opt-in records and associated consent are kept private and will never be transferred to any third-party marketers.
4. How We Share Information
We do not sell your personal information. We share information only as follows:
- Service providers: vendors who help us operate our business (e.g., scheduling, invoicing, payment processing, and messaging platforms), bound by confidentiality and permitted to use the data only to perform services for us.
- Legal compliance: when required by law, subpoena, or to protect our rights, property, or safety.
We do not share your phone number or SMS consent data with third parties for their own marketing (see Section 3).
5. Data Retention
We keep your information only as long as needed to provide services, maintain business and tax records, and meet legal requirements, after which it is securely deleted or anonymized.
6. Data Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is 100% secure, but we take steps to limit access to authorized purposes only.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at service@rrmotorservices.com or 239-235-8686. You may opt out of text messages at any time by replying STOP.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from them.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" above reflects the latest version, and the current version will always be posted on this page.
10. Contact Us
RR Motor Services LLC
Naples, FL
Phone: 239-235-8686
Email: service@rrmotorservices.com